RDS – Remote Diagnostic Suitcase
Safe, plug-n-play device bringing flexible remote access to industrial equipment and devices.
DRIVE TO FLEXIBILITY AND PROFITABILTY
Being at the forefront of industrial service and customer satisfaction is critical for profitability and market share growth.
To address this challenge we’ve tackled the issues of how might we…
Reduce
operational
costs
Speed up
reaction time to
solve problems
Gain resilience
during COVID-19
lockdowns
Reduce
disruption
during production
DRIVE TO FLEXIBILITY AND PROFITABILTY
Being at the forefront of industrial service and customer satisfaction is critical for profitability and market share growth.
To address this challenge we’ve tackled the issues of how might we…
Reduce
operational
costs
Speed up
reaction time to
solve problems
Reduce
disruption
during production
Gain resilience
during COVID-19
lockdowns
Remote Diagnostic Suitcase is purposely designed to address these challenges. It is plug-n-play remote connectivity device bringing flexible and highly secure access to industrial equipment and devices. Reducing SLA response time was never easier. By opening the RDS with a single click a secure, remote connection between technician and device is established.
Safe, plug-n-play, remote connectivity device
BENEFITS FOR INTEGRATORS and PRODUCERS
⬡ Speed up reaction time SLA
up to 40% quicker resolution time thanks to remote access
⬡ Reduced operational costs improve margins 20-40% of annual time savings by eliminating onsite travels per Customer
⬡ Save service technician time
through reduce onsite travel time
⬡ Improve customer satisfaction
provide customer support anywhere, at any time
BENEFITS FOR END USERS
⬡ Reduce downtime during production
up to 40% quicker resolution time
⬡ Reduced service costs
eliminate onsite travel of your field technician
⬡ Quick recovery after ransomware attacks recover your data thanks to access to the system right from BIOS level
⬡ Get quicker customer support
through remote access to your equipment
⬡ Allows COVID-19 compliant engineering service
even in full lockdown.
Ready to improve
your field services?
Ready to improve
your field services?
HOW IT WORKS
MAIN FEATURES
Intuitive to use RDS enables field technicians to focus on their primary activities.
SECURITY
⬡ VPN connection
⬡ VPN can be hosted on any preferable site
⬡ Multi-factor authentication
⬡ Inspect motion of the device in live mode, avoid jams and collisions
PLUG-N-PLAY
⬡ No IT Skills required
⬡ No additional configuration
⬡ All you need is a power supply
⬡ Monitor your plant over a longer period of time, to diagnose untrackable, random problems
CONNECTIVITY
⬡ Build-in LTE modem which works anywhere in the world
⬡ External antenna for demanding environments
⬡ Variety of interfaces (RJ-45, USB, COM, WiFi)
FLEXIBILITY
⬡ Possibility to choose Windows or Linux as an operating system
⬡ Possibility to deploy diagnostic software of preferable choice
⬡ Performing diagnostic, calibration and updates of the target system
⬡ Possibility to diagnose and solve problems with various equipment like PLC controllers, industrial robots etc.
USE CASES
Troubleshooting
Immediate remote access enables significant reduction of diagnosis time and restoring the operability of your manufactutring process
Manufacturing environment
Comprehensive tool to remotely monitor, diangose and bug fix of industrial automation devices like robots, PLCs, inverters etc.
Field service management
Reduce service time (SLA) and cost by limiting the need for travel. Secure remote diagnosis and monitoring. Thank’s to OEM version it can be embedded into any device.